Terms and Conditions
This web site is owned and operated by Hoggy’s Grill Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link the details below.
Our Contact details:
Rutland Water Garden Nursery
Company phone number: (+44) 07917207665
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Cart' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay & Google Pay via Shopify Payments.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Delivery - Goods are priced in UK sterling.
Please note that BBQ's may arrive on a pallet due to the weight and size. Insurance restrictions mean the delivery driver will not be able to carry the barbecue up or down steps, through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately, the delivery company we use are also unable to remove items from the pallet or take the pallet away with them. The driver will only be able to wheel the pallet as far as physically possible, which may only be kerbside.
Please see individual product details for current delivery times. Our parcel carriers deliver weekdays between 8am and 6pm. A failed delivery will automatically be attempted on the next working day, any further attempts will incur additional charges, Please be aware that the delivery driver may require help with large or heavy parcel deliveries. If a delivery attempt has been made the driver will try to leave a card saying so with instructions to call the local depot, please do as instructed and don’t just ignore the card. If nobody is available to receive and sign for the delivery it can be left in a safe location or with a neighbour, please specify details in the special instructions field. We Offer free delivery for orders over £50 within the Mainland UK Only, *Excluding Scottish highlands, Island, Channel Island and Ireland etc.
We deliver your order right away. We will normally send you order to you in 2 business days.
If your item is not in stock, we will back order for you.
We guarantee your satisfaction. Should you encounter any problems, please do not hesitate to call us or email us if you prefer.
Please note that ALL items and accessories on our website are designed specifically and solely for use on or in barbecues, no accessories purchased from our site should be used in a domestic oven. We accept no responsibility for any damage caused by incorrect use of an item sold on this website.
If you need to reach us, please call us on (+44) 07917207665.
Hoggy’s Grill do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
There is a £45 charge for initial delivery and a £50 charge for collection on BBQs, smaller items like spares will be cheaper.
In certain instances a re-stocking fee will be applicable and this will be decided on a case by case basis but will not exceed 20% of the rrp of the item as long as the good are returned in perfect condition
At Hoggy's Grill we want you to be delighted with your order, so if you are unhappy you can return them within 14 days of receipt for a replacement. Goods must be in the same condition as when despatched. We will refund any postage costs if the return is a result of our error we made in fulfilling your order. If the goods are faulty/Damaged and if possible the damaged parts of the order/BBQ will be replaced in the first instance. Any refunds will be made within 30 days. This does not affect your statutory rights.
To make a return please send the item(s) together with the original invoice and a covering letter explaining the reason for the return. Please wrap all items securely in original packaging and send to the address below:
Rutland Water Garden Nursery
For your protection we recommend that you use a recorded delivery service since Hoggy's Grill cannot be held responsible for returns which are lost or damaged in transit.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Hoggy’s Grill reserves the right, in its sole and exclusive discretion, to revise these terms and conditions at any time. All revisions shall be posted on this page. Since you are bound by all revisions made by Hoggy’s Grill, you should review this page each time you connect to Hoggy’s Grill’s website. It is important that you fully read and understand the terms and conditions you are agreeing to be bound by, when you use this site.
You agree to defend, indemnify, and hold Hoggy’s Grill harmless from any and all liabilities, costs, and expenses, including reasonable attorneys’ fees, relate to any violation of these Terms and Conditions by you.